Terms & Conditions

The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site.

Legal Notice:

All notices from ACEonline, LLC to you may be posted on our website and will be deemed delivered within thirty (30) days after posting.  Notices from you to ACEonline, LLC shall be made by email to ACEonlineLLC@gmail.com or U.S. Postal Mail to 6155 N. Ocean Blvd., Ocean Ridge, FL 33435.

Delivery shall be deemed to have been made by you to ACEonline, LLC five (5) business days after the date sent.

What personal data we collect and why we collect it

Personal Information

In order to better provide you with products and services offered on our Site, ACEonline, LLC may collect personally identifiable information, such as your:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number

If you purchase ACEonline, LLC’s products and services, your payment information is collected and processed by Stripe.  ACEonline, LLC does not collect or retain your payment information on our site or servers.  Click here to see Stripe’s Privacy Policy.

We do not collect any personal information about you unless you voluntarily provide it to us.  However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site.  These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site.  To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us.  We also may gather additional personal or non-personal information in the future.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms & Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Automatically Collected Information & Analytics

Information about your computer hardware and software may be automatically collected by ACEonline, LLC.  This information can include: your IP address, browser type, domain names, access times and referring website addresses.  This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ACEonline, LLC ‘s website.

How we use your personal information

ACEonline, LLC collects and uses your personal information to operate its website(s) and deliver the services you have requested.

ACEonline, LLC may also use your personally identifiable information to inform you of other products or services available from ACEonline, LLC and its affiliates.

Who we share your data with

ACEonline, LLC does not sell, rent or lease its customer lists to third parties.

ACEonline, LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.  All such third parties are prohibited from using your personal information except to provide these services to ACEonline, LLC, and they are required to maintain the confidentiality of your information.

ACEonline, LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ACEonline, LLC or the site; (b) protect and defend the rights or property of ACEonline, LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of ACEonline, LLC, or the public.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Copyright Notice:

Copyright © 2019 ACEonline, LLC.  All rights reserved.  All content appearing on this website is either the property of ACEonline, LLC, or licensed for use by ACEonline, LLC.

As a user, you are only authorized to view and print documents on this website, so long as (1) the document is being used for and in relation to educational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2019 ACEonline, LLC.  All rights reserved.

Trademark Notice:

All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by ACEonline, LLC.  Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of ACEonline, LLC or any third party, except as expressly granted herein.

Use Of Site:

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.  Information on this site may contain technical inaccuracies or typographical errors.  Information, including product pricing and availability, may be changed or updated without notice.  ACEonline, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if ACEonline, LLC believes that customer conduct violates applicable law or is harmful to the interests of ACEonline, LLC and its subsidiaries.

Privacy Policy:

AceOnline, LLC use of personal information that you may submit to ACEonline, LLC through this website is governed by the ACEonline, LLC Privacy Policy.

Consumer Agreement:

You must complete your CE courses within 30 days of purchase.  After 30 days or once you have completed all courses for which you have enrolled, whichever is sooner, your access to the Learning Portal where you obtain the course material and complete the online post-test or workshop will expire.  

If you need an extension you may contact us by email 5 days prior to the expiration of your course. 

CE Broker Notice:

For those Users who hold licenses in States where CE Broker manages your licensing credentials, please be advised that as a CE Broker-approved provider, ACEonline, LLC is required to report your CE credit(s) to CE Broker within 30 days of your successful completion of the course(s).  However, because sometimes technological errors may occur, which are unknown to ACEonline, LLC during the reporting process, we ask that you check your CE Broker account to confirm that all of you CEs have posted properly.

Please be advised, it is your responsibility as the license holder to ensure that your requirements are met with regard to your governing Boards and the State(s) under which you are licensed.

Payment Procedures:

You may purchase merchandise from this website by using a credit card or through PayPal.  AceOnline, LLC reserves the right to change its payment procedures at any time without prior notice to you.   Payments by credit card will be processed by Stripe.

Return Policy:

Cancellations and Refunds: Our cancellation and refund policy for courses purchased on our website is that participants have five (5) business days from the date of purchase to request a refund for any course not completed.   No refunds will be issued once participants compete the course quizzes.

Our cancellation and refund policy for live and live web based presentations is that cancellations must be made at least two weeks in advance and be in writing for a refund.  No refunds are available for late cancellations and all refunds are subject to a $25.00 administration fee.

Special accommodations:

Please contact us at ACEonline, LLC to request special accommodations for disability (ADA).

Grievance Policy:

If you have a grievance please contact us immediately via email at ACEonline, LLC.  If your issue is not resolved you may contact the Administrator in writing at:  6155 N. Ocean Blvd., Ocean Ridge, FL 33435.

Alternative Dispute Resolution Clause:

Any grievance not resolved pursuant to the Grievance Policy shall be subject to the following:

Dispute Resolution; Mandatory Arbitration; Class Action Waiver; Limitation on Time to File Claims (this section referred to as “Dispute Resolution Covenant”).


I. Dispute Resolution

In the event of any dispute, controversy or claim arising out of or in any way relating to this Agreement or otherwise or in any way arising out of the relationships between User and any of Company or their affiliates created through this Agreement or in any way related thereto or in connection therewith, such parties shall first attempt, in good faith, to resolve such dispute informally between them including without limitation considering any offers of settlement. If the parties are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then the User and User’s heirs, executors, administrators, successors, and assigns (for purposes of this Dispute Resolution Covenant, “User”) and the Company agree to use the arbitration procedures in this Dispute Resolution Covenant instead of a trial in court before a judge or jury.

II. Mandatory Arbitration, Confidentiality (the provisions of this subsection II referred to as “Mandatory Arbitration Covenants”)

Other than as expressly provided in this Dispute Resolution Covenant, User and the Company agree that any controversy, dispute, or claim that otherwise could be raised in court that the Company has against User or the User has against the Company or their respective current or former officers, directors, shareholders, direct or indirect owners, employees, vendors, clients, customers, agents, parents, subsidiaries, affiliated companies, related parties, successors or assigns (for purposes of this Dispute Resolution Covenant, all such persons and entities, “Company Entities”) arising out of or relating to this Agreement or otherwise (including without limitation the provision or utilization of benefits or other Company Entity goods or services) or the relationships between User and any of Company or any other Company Entities arising through, in connection with or in any way related to this Agreement or otherwise or arising out of any relationship arising out of or in connection therewith (“Covered Claim”) shall be settled exclusively by binding arbitration rather than in court. This Dispute Resolution Covenant does not preclude User or Company from filing a complaint with any governmental agency; however, it is the parties’ intent that all claims between them covered by this Dispute Resolution Covenant are to be resolved through binding arbitration to the fullest extent permitted by federal law (and state law that is not preempted by federal law), not an administrative proceeding or court.  However, if an arbitration award would be rendered ineffectual without provisional relief including, but not limited to, preliminary injunctions or temporary restraining orders, either party may request such relief from a court of competent jurisdiction to preserve the status quo pending arbitration.

Covered Claims include, but are not limited to, claims for a refund or that an action taken or inaction by Company or other Company Entity resulted in monetary damages; breach of contract claims; tort claims; claims for unlawful retaliation, discrimination and/or harassment; and claims for violation of any federal, state, or other government law, statute, regulation, or ordinance, such as, for example, the Act.  The only claims deemed not Covered Claims are: claims attacking the validity of the waiver (see subsection III below) and claims which are not subject to arbitration, or to pre-dispute arbitration agreements, pursuant to federal law.

Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all parties.

III. Waiver of Multi-Plaintiff, Class, Collective and Representative Actions (for purposes of this Dispute Resolution Covenant, the provisions of this subsection III referred to as “waiver”)

Except where prohibited by federal law, covered claims must be brought on an individual basis only, and arbitration on an individual basis is the exclusive remedy for Covered Claims. Neither party may submit a multi-plaintiff, class, collective, or representative action for resolution under this Agreement or otherwise or for any other claim, and no arbitrator has authority to proceed with arbitration on such a basis. Notwithstanding anything in this Agreement, any disputes concerning the validity of this multi-plaintiff, class, collective, and representative action waiver will be decided by a court of competent jurisdiction, not by the arbitrator. In the event a court determines that this waiver is unenforceable with respect to any claim or portion of a claim, this waiver shall not apply to that claim or portion of the claim, which may then only proceed in court as the exclusive forum.

IV. Authority to Determine Arbitrability

Except as provided in subsection III of this Dispute Resolution Covenant, the arbitrator shall have the exclusive authority to resolve any dispute relating to the enforceability or formation of this Dispute Resolution Covenant, or any portion or application of any of it such as, for example, any of the Mandatory Arbitration Covenants,  (including all defenses to contract enforcement such as, for example, waiver and unconscionability) or the arbitrability of any claim. Enforcement of this Dispute Resolution Covenant may not be precluded or delayed on the grounds that (1) a party to this Agreement also is a party to a pending court action or special proceeding with a third party arising out of the same transaction or series of related transactions, or (2) a party to this Agreement asserts arbitrable and non-arbitrable claims.

V. Procedures

The demand for arbitration must be in writing. To initiate arbitration, User must deliver the written demand to the Company at 6155 N. Ocean Blvd., Ocean Ridge, FL 33435, Attn: Legal Department to give Company or the Company Entities with whom you have a dispute the opportunity to resolve the dispute informally.  For the Company to initiate arbitration, it must deliver the written demand for arbitration to User at the last known address recorded in Company’s records.  The party initiating arbitration also must, within the limitations period (discussed below), submit the written demand to the arbitration service that will administer the claim (as explained below). The Company shall pay all arbitration fees and costs that would not be incurred in a court proceeding (for example, the arbitrator’s or the arbitration administration fees).

The arbitration shall be before a single neutral arbitrator.  The arbitration will be an individual arbitration and shall in no event be commenced as a multi-plaintiff, class, collective, or representative arbitration.  Unless the parties otherwise agree, the American Arbitration Association (“AAA”) shall administer the arbitration and the hearing shall take place in the county in which the dispute arose (or if User so chooses in Palm Beach County, Florida).  The American Arbitration Association’s Consumer Arbitration Rules (“AAA Rules”), or the consumer rules of the arbitration service used, shall govern the arbitration proceedings, but to the extent the rules conflict with this Agreement, the provisions of this Agreement shall apply.  User may obtain a copy of the AAA rules before signing this Agreement at www.adr.org or by contacting the AAA directly (toll-free 800-778-7879).  Consistent with the expedited and streamlined nature of arbitration contemplated hereby, each party shall have the right to conduct discovery adequate to  fairly present the claims, counterclaims and defenses and, in furtherance thereof, upon the written request of a party, the arbitrator may direct the other party to provide the requesting party with copies of documents relevant to the issues raised by any claim, counterclaim or defense or on which the producing party may rely in support of or in opposition to any claim, counterclaim or defense, with due regard for eliminating undue burden and expense and the expedited and lower-cost nature of arbitration.  The arbitrator shall exclude, from discovery, documents, and, from arbitration proceedings, evidence, that the arbitrator decides is cumulative or not relevant.  Any dispute regarding discovery, or the relevance or scope thereof, shall be determined by the arbitrator.

The arbitrator shall apply the substantive law relating to all claims and defenses to be arbitrated in the same manner as if the matter had been heard in court, including the award of any remedy or relief on an individual basis and any award of costs and attorneys’ fees to the prevailing party.  Otherwise, the parties shall each bear their own costs and attorneys’ fees. Unless otherwise permitted by applicable law, the costs unique to arbitration (for example, the arbitrator’s or the arbitration administration fees) will not be shifted to User. The arbitrator’s award shall be in writing, with factual findings, reasons given, and evidence cited to support the award.  Any authorized decision or award of the arbitrator shall be final and binding on the parties.  Any court of competent jurisdiction may enter judgment upon the award, either by (i) confirming the award or (ii) vacating, modifying, or correcting the award on any ground permitted by applicable law.

VI. Time to file limitation


User and Company agree that any claim covered by this Dispute Resolution Covenant must be filed no more than twelve (12) months after the date of the action or incident that is the subject of the claim. User understands that the statute of limitations for claims arising out of a contract, tort or statutory action may be longer than twelve (12) months and agrees to be bound by the twelve (12) month period of limitations. User AND COMPANY WAIVE ANY STATUTE OF LIMITATIONS TO THE CONTRARY. This paragraph does not limit the time period for bringing a claim that is not covered by this Agreement (see subsection II).

VII. Governing Law, Consideration, Severability, Survival, Final Agreement, Acknowledgement

The Federal Arbitration Act (9 U.S.C. Sections 1, et seq.) (“FAA”) shall govern this Dispute Resolution Covenant.  State arbitration statutes shall apply only to the extent they are not preempted by the FAA.  The Parties agree that the mutual promises to arbitrate Covered Claims serve as adequate consideration.  To the extent permitted by applicable law, mutual covenants in this Agreement, User’s right to the benefits set forth in this Agreement and the Company’s agreement to pay all fees and costs unique to arbitration (for example, the arbitrator’s or the arbitration administration fees) each serve as additional consideration.

If any part of this Dispute Resolution Covenant is held to be invalid, void, or unenforceable, it shall be interpreted in a manner or modified to make it enforceable.  If that is not possible, it shall be severed and the remaining provisions of this Dispute Resolution Covenant shall remain in full force and effect.

This Dispute Resolution Covenant shall survive any termination of this Agreement.  This Dispute Resolution Covenant sets forth the final agreement of the parties regarding dispute resolution and supersedes all prior negotiations, representations or agreements, whether written or oral, pertaining to arbitration of claims covered by the Dispute Resolution Covenant.


Last updated 10/30/20.